Shipping policy
Shipping Information
At Ella Isle, we strive to provide our customers with a seamless shopping experience. Below is all the information you need regarding our shipping policies, rates, and delivery times.
Shipping Destinations
We ship to nearly any location, mainly Europe, the UK, and the United States. If you don’t see your country listed, please contact us to arrange shipping.
Shipping Rates
Shipping rates are determined by the destination, the weight of your order, and the location from which the product is shipped. Please keep in mind that all rates will be calculated at checkout based on the items in your cart.
Processing Time
Orders are typically processed within 2-5 business days.
During peak shopping seasons, processing times may be longer.
Delivery Times
For orders shipped from the following countries, these delivery times are applicable:
- United States: Estimated 5-7 business days.
- Canada: Estimated 7-10 business days.
- Europe: Estimated 5-10 business days.
- Australia: Estimated 7-14 business days.
*Products that are not shipped from your destination region may take between 10 to 29 days for delivery.
In separate cases, the delivery times may vary from those outlined in this policy due to factors beyond the control of Ella Isle. In such circumstances, Ella Isle shall not be liable for any delays or related losses and costs.
Order Tracking
After your order has shipped, you will receive a confirmation email with your tracking number. You can track your order on the carrier’s website for real-time updates.
Return Policy
At Ella Isle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it. Please see our Return Policy page for full details on how to initiate a return.
Need Assistance?
If you have any questions about our shipping process or your order, please reach out to our customer support team at info@ellaisle.com . We're here to help!